💳 Changing your plan and cancelling your subscription
You can change your plan yourself at any time. Here is how upgrading, downgrading and cancelling each work.
⬆️ Upgrading
If you need to upgrade your plan, you can switch to a different one here.
- Log in to Kittychat.
- Go to Account settings → the Subscription tab.
- Switch to the plan you want. ✅
When you upgrade, the features of the new plan are added immediately.
How is it billed?
- When you upgrade, you are charged the difference between the old plan and the new one, calculated from now until your next billing date.
- Upgrading between paid plans leaves your next billing date unchanged.
- Upgrading from the free plan to a paid plan moves your billing date to one month from now.
If you use up all your message credits and do not upgrade your plan, your Auto DMs will stop running. ⚠️
⬇️ Downgrading
You downgrade in the same place.
- Log in to Kittychat.
- Downgrade from Account settings → the Subscription tab.
If you are on the Expert plan with two or more Instagram profiles connected, you have to delete the other profiles first and keep only one.
Where: Account settings → Subscription → the red delete profile button at the very bottom.
Once you request a downgrade, it takes effect from your next billing date. Until then, the message credit limit of your current plan stays in place.
❌ Cancelling your subscription
If you want to cancel your subscription, simply switch to the free plan.
If you were using two or more profiles on the Expert plan, you cannot switch to a lower plan as-is. First go to Account settings → Subscription on the profile you no longer need, and press the red button at the bottom to delete that profile. 🗑️