Privacy Policy

1. Introduction

Please read this Privacy Policy ("Privacy Policy") before using the service. This Privacy Policy outlines the types of information and data we collect, how we use and share it. Access and use of the service are only available under the condition of agreeing to the Terms of Use available at the following address: https://www.kittychat.ai/terms ("Terms of Use"). This includes the conditions of the Privacy Policy specified below. Peerprinter Inc. ("Company") operates the service. We use your data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this policy. Unless defined differently in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Use.

 

2. Definitions

API refers to the KittyChat Application Programming Interface that will be integrated with the user's software.

Cookies are small files stored on your device.

Device refers to a computer or mobile device.

Data Controller refers to a natural person or legal entity that determines the purposes and means of the processing of personal data. For the purposes of this Privacy Policy, we are the Data Controller of your data.

Data Processor (or Service Provider) refers to a natural person or legal entity that processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Data Subject refers to a living individual who is the subject of Personal Data.

Personal Data refers to data about a living individual who can be identified from those data (or from other information either in our possession or likely to come into our possession).

Service refers collectively to the website, widgets, and/or API according to the dedicated scope for a given user.

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

User refers to the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Website refers to the web pages located at Kittychat.ai.

Widget refers to the Kittychat.ai widget that can be implemented on a user's website.

 

3. Data Controller

The controller of your personal data is: Kittychat.ai.

 

4. Information Collection and Use

We collect various types of information for various purposes to provide and improve our service to you.

 

5. Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including but not limited to:

  • Email address,
  • Phone number
  • First name and last name,
  • Cookies and Usage Data.

Usage Data

When you visit the service or access the service through information sent by your browser or device, we may collect information ("Usage Data"). This Usage Data may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of the service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. When you access the service with a device, this Usage Data may also include information such as the type of device you are using, the unique ID of the device, the device's IP address, operating system, the type of internet browser you are using, unique device identifiers, and other diagnostic data.

Tracking Cookie Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

 

6. Use of Data

Kittychat.ai uses the collected personal data for various purposes:

  • To provide and maintain the Service; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To notify you about changes to our Service; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To allow you to participate in interactive features of our Service when you choose to do so; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To provide customer support; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To gather valuable information or analysis to improve our Service; Types of Personal Data: Email address, first and last name, cookies, and usage data; Legitimate interests of the data controller.
  • To monitor the usage of the Service; Types of Personal Data: Email address, first and last name, cookies, and usage data; Legitimate interests of the data controller.
  • To detect, prevent, and address technical issues; Types of Personal Data: Email address, first and last name, cookies, and usage data; Legitimate interests of the data controller.
  • For other purposes we provide; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To fulfill and enforce rights and obligations arising from any contracts entered into between you and us; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To provide notifications, reminders, and instructions regarding your account and/or subscription, including expiration and renewal notices; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.
  • To provide news, special offers, and general information about other goods, services, and events similar to those that you have already purchased or enquired about; Types of Personal Data: Email address, first and last name, cookies, and usage data; Based on your consent.
  • In other ways we may describe when you provide the information; Types of Personal Data: Email address, first and last name, cookies, and usage data; Necessary for the performance of a contract to which you are a party.

 

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will retain your personal data processed based on your consent until the expiry of the claim arising from the service. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

 

8. Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. Please be aware that if you are located outside the United States and choose to provide information to us, we transfer the personal data to the United States and process it there. The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. When transferring your personal data to another country, we will protect that personal data as described in this Privacy Policy and in accordance with applicable law. We use contractual protective measures for the transfer of personal data between different jurisdictions (as mentioned in Article 46(2)(c) of the GDPR, the standard contractual clauses of the European Commission).

 

9. Data Disclosure

We may disclose the personal data you provide in the following situations:

  • In certain circumstances as required by law or in response to valid requests by public authorities;
  • If we or our subsidiaries are involved in a merger, acquisition, or asset sale;
  • To our subsidiaries, affiliates, and employees;
  • To contractors, service providers, and other third parties we use to support our business;
  • For the purposes for which you provided it;
  • For the purpose of including your company logo on our website;
  • With your consent in other cases.

We will not sell or share your personal data with anyone else, except as described in this Privacy Policy.

 

10. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We use appropriate administrative, technical, and physical security measures to protect your personal data from accidental, illegal, or unauthorized destruction, loss, alteration, access, disclosure, or use. For example, we maintain backup copies and allow only authorized personnel to access personal data.

 

11. Your Data Protection Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) or European Economic Area (EEA), you have certain data protection rights guaranteed by the GDPR. We strive to take reasonable measures to allow you to correct, amend, delete, or limit the use of your personal data. You have the following data protection rights:

  • The right to access your personal data that we process, to obtain a copy of it, and/or to have it transferred.
  • The right to request correction of any inaccurate personal data.
  • The right to request deletion of your personal data; there are certain circumstances where we may refuse your request for deletion, as provided by law.
  • The right to request that we restrict the processing of your personal data, specifying the data that should be limited.
  • The right to object to the processing of your personal data, based on grounds related to your particular situation.
  • The right to withdraw consent at any time where we rely on consent to process your personal data. Withdrawal of consent is only possible for processing that is based on consent. Even after withdrawal of consent, we may continue to process your personal data for legal reasons if there are such grounds.
  • The right to lodge a complaint with a supervisory authority in the EU member state of your residence, workplace, or the place of the alleged GDPR violation, if you believe that the processing of your personal data violates the GDPR.

If you wish to exercise any of the above rights, please send an email to [email protected]. Please note that we may request verification of your identity before responding. Be aware that without the necessary data, we may not be able to provide the service.

 

12. Your Data Protection Rights under the California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. For more information, visit https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/.

In accordance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • Our Privacy Policy includes the word 'Privacy' and can easily be found on the page specified above.
  • Users will be notified of any privacy policy changes on our Privacy Policy page.
  • Users can change their personal information by emailing us at [email protected].

Our Policy on “Do Not Track” Signals:

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

 

13. Service Providers

We may employ third-party companies and individuals ("Service Providers") to facilitate our Service, to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

14. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

  • Google Analytics is a web analytics service provided by Google that tracks and reports website traffic. Google uses the collected data to track and monitor our Service's use. This data may be shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more detailed information about Google's privacy practices, please visit the following web page: https://policies.google.com/privacy?hl=en. It is also recommended to review Google's data protection policy: https://support.google.com/analytics/answer/6004245.

 

15. Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services (such as payment processors) for payment processing. We do not store or collect your payment card information. That information is provided directly to our third-party payment processors and the use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are as follows:

Square Inc. - The privacy policy of Square Inc. can be found here: https://squareup.com/help/ca/en/article/3796-privacy-and-security

Square Inc. - The privacy policy of Square Inc. can be found here: https://stripe.com/en-ca/privacy

 

16. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

17. Protection of Children's Personal Information

Our Service does not target children under the age of 16 ("Children"). We do not intentionally collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and become aware that your child has provided us with personal data, please contact us. If we learn that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

 

18. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Unless otherwise required by applicable law, we will notify you of any changes by updating the "Effective Date" at the top of this page and by posting the new Privacy Policy on this page. It is recommended that you review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. By continuing to use our Service or provide us with personal data after we have posted an updated Privacy Policy, or notified you if necessary, you consent to the changes.

 

Additional Provisions for Privacy Policy in South Korea

Unless otherwise required by law, consumers' personal data will be securely disposed of without delay when (i) the consumer withdraws consent to the use of the information, (ii) the purpose of collecting and using personal data is achieved, or (iii) the legal retention period expires. If applicable law requires the retention of personal data to be disposed of, the data will be transferred to a separate database and disposed of after the period determined by applicable law. Personal data will be disposed of in a manner that makes it impossible to restore or reuse. We do not provide your personal data to third parties in violation of the law (without consent, if consent is required). For the purposes of this Privacy Policy, the company or our affiliates will be responsible for processing personal data in relation to services provided in South Korea.

 

Additional Provisions for Privacy Policy in Japan

The company complies with Japanese laws and regulations, including the Act on the Protection of Personal Information. The company bears primary responsibility for the management of personal data shared with affiliates or third parties. We do not provide your information to third parties for marketing purposes without prior consent.